Your Practice's New On-Demand Helpdesk

On-demand, same-day assistance to troubleshoot any EHR issues you may have

EHR Helpdesk Full Service Description

Our expert consultants act as your personal EHR support team to improve practice ROI

RCM

Claim error resolution
Eligibility issues assistance
How to properly void credit card payments
Claim batch errors
Insurance rules build assistance
Workflow Queue build and optimization

EHR

Password resets/locked users
System and workflow “best practices”
Training on upgrades, modules, and new enhancements
New user training for staff and Providers
Creating new users, or setting up new providers
Template optimization/creation
Customized Workflow documentation
Patient portal configuration and training
Error message troubleshooting

Operations and Practice

System Set-Up questions
Database maintenance questions
Staff on-boarding and Off-Boarding Best practices

How it Works

An EHR Helpdesk That Actually Meets Your Practice Needs

Sign No Monthly Fee Agreement

Concierge Help without the Monthly Fees

Forward EHR Issues to Helpdesk Consultants

Easy, Pain-Free Ticket Support System

Receive a Response Same-Day

Your EHR Questions Are Our Priority

Pay-As-You-Go with Hourly Fees

Only Pay for Helpdesk When Assistance is Needed

Complimentary EHR Resources for Your Organization

Committed to optimizing delivery of healthcare, we provide key industry insights to our clients and the public

EHR Training: Leave it to the Experts

The healthcare industry changes fast, most organizations face burnout and a lack of success trying to keep up. Learn the benefits of working with an experienced EHR training firm.

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Increase Patient Portal Use With These 8 Tips

Patient portals save a practice a lot of time, but time and effort upfront is required to get your patients engaged. The following strategies will help you engage your patients to use the portal.

Tips For Uncovering EHR Workflow Pain Points

Diagnose and resolve EHR system pain points to improve your clinical workflows. Follow expert tips to identify your practice’s biggest workflow stumbling blocks.

Why Medical Advantage?

We’ve spent two decades working with physicians and practices to help improve patient care, quality, administrative efficiency, profitability and compliance. Our skilled EHR consultants bring a seasoned medical point of view to tackle your EHR issues and deliver ongoing support to meet your unique needs.