Your Practice's New On-Demand Helpdesk

On-demand, same-day assistance to troubleshoot any EHR issues you may have

EHR Helpdesk

EHR Helpdesk Full Service Description

Our expert consultants act as your personal EHR support team to improve practice ROI


  • Claim error resolution ​
  • Eligibility issues assistance ​
  • How to properly void credit card payments 
  • Claim batch errors​
  • Insurance rules build assistance​
  • Workflow Queue build and optimization



  • Password resets/locked users
  • System and workflow “best practices” 
  • Training on upgrades, modules, and new enhancements
  • New user training for staff and Providers 
  • Creating new users, or setting up new providers
  • Template optimization/creation
  • Customized Workflow documentation
  • Patient portal configuration and training
  • Error message troubleshooting 

Operations and Practice

  • System Set-Up questions​
  • Database maintenance questions​
  • Staff on-boarding and Off-Boarding Best practices 

How it Works

An EHR Helpdesk That Actually Meets Your Practice Needs

Sign No Monthly Fee Agreement

Concierge Help without the Monthly Fees

Forward EHR Issues to Helpdesk Consultants

Easy, Pain-Free Ticket Support System

Receive a Response Same-Day

Your EHR Questions Are Our Priority

Pay-As-You-Go with Hourly Fees

 Only Pay for Helpdesk When Assistance is Needed

Complimentary EHR Resources for Your Organization

Committed to optimizing delivery of healthcare, we provide key industry insights to our clients and the public

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EHR Training: Leave it to the Experts

The healthcare industry changes fast, most organizations face burnout and a lack of success trying to keep up. Learn the benefits of working with an experienced EHR training firm.

bigstock-Doctor-Using-Computer-Tablet-D-277436836_Bailey-Blog_5.14 (1)

Increase Patient Portal Use With These 8 Tips

Patient portals save a practice a lot of time, but time and effort upfront is required to get your patients engaged. The following strategies will help you engage your patients to use the portal.

ehr-workflow-pain-points (1)

Tips For Uncovering EHR Workflow Pain Points

Diagnose and resolve EHR system pain points to improve your clinical workflows. Follow expert tips to identify your practice’s biggest workflow stumbling blocks.

Why Medical Advantage?

We’ve spent two decades working with physicians and practices to help improve patient care, quality, administrative efficiency, profitability and compliance.  Our skilled EHR consultants bring a seasoned medical point of view to tackle your EHR issues and deliver ongoing support to meet your unique needs.

Why Medical Advantage

Ask EHR Helpdesk Questions Live with a Medical Advantage Consultant